WHAT IS NEW HOME WARRANTY?
Home warranty is meant to cover defects, which typically means items that fail once you are in your home. It is very important that you understand your warranty early, before you need it. We recommend you take the time to read your specific warranty policy in full to understand what is covered. Understand what limitations and exclusions there are and become familiar with your policy expiry dates. Additional information may be found in provincially published construction performance guides (AB and BC). The links can be found in our Homeowner Resources section.
WHAT IS NOT NEW HOME WARRANTY?
Warranty does not cover everything that may arise with your home or home builder and your warranty does not replace the need for home insurance. Warranty does not get involved in contract related disputes, does not cover incomplete work, does not deal with the substitution of materials or colors, delayed occupancy or deposit refunds. Your warranty policy is not designed to respond to emergency situations and warranty does not offer coverage after the expiry date of that portion of the policy. Your home insurance policy may offer coverage or services not provided by your home warranty policy and should be contacted as well for further discussion and coverage/protection for your home.
The warranty policy may appear daunting, but don’t worry, we know this stuff inside and out and will make sure you are informed of all of this as we go. We would be happy to review your specific policy and coverage benefits in greater detail at any time, just give us a call. 1.866.957.2314
CLAIM COMPLAINT HANDLING PROCESS
If you have submitted a claim and wish to dispute the determination, or initiate a complaint, please click here.
Click through the slides below to read about the claims process!
