We know that purchasing a home is easily one of the biggest investments you’ll ever make and it doesn’t matter if you paid $200,000 or $2,000,000 for your home, we provide the same service, attention, honesty, and results. To us, you are not a file, you are a homeowner and our claims team is here for you.
Our mandate is to provide the highest possible level of customer service to each and every homeowner. Our job is to understand you, your home, your builder, and each and every concern you have. We’ll minimize the use of industry terms or wordy jargon, and give you the straight facts, always. We work as a trusted advisor as well as a liaison between you, your builder, and the warranty provider and are here and committed to making sure you and your home are treated with the care and attention you expect.
Fundamentally we understand that families live in homes, not houses. We know when problems arise it can be a very emotional time, so we will do our part to make sure you are fully informed about the process in the event you need to submit a claim. Once a claim is opened, you can feel confident knowing whatever we can do, we will do.